Returns and Refunds Policy

At Knitting Bird Shop, we want you to be completely satisfied with your purchase. We understand that sometimes returns and exchanges are necessary. To exercise your right to return it without any reason, the shipping fee also belongs to the buyer.

 

Please read our policy below regarding returns, refunds, and exchanges:

Eligibility for Returns:

We accept returns for yarn and related products within 45 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Sale or clearance items may not be eligible for return unless they are defective or damaged.

 

Exchanges:

If you received a product and wish to exchange it for another item, we offer exchanges within 45 days from the date of purchase.

The item you want to exchange must be unused, in its original packaging, and in the same condition as when you received it.

Exchanges are subject to availability. If the desired item is not available, we will offer a suitable alternative or provide a refund.

 

Returns Process:

To initiate a return or exchange, please contact our customer service team within the specified time frame.

You may reach us by;

     Phone: +90 530 206 82 10

     Email: [email protected]

Please provide the following details: your name, contact information, order number (if applicable), and a brief description of the reason for the return or exchange.

Our customer service team will guide you through the return process, including any necessary documentation or shipping instructions.

 

Refunds:

Once your returned item is received and inspected, we will notify you of its approval or rejection.

If approved, a refund will be processed to the original payment method used for the purchase.

Please note that shipping costs are non-refundable, and return shipping fees may apply unless the return is due to our error or a defective product.

 

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately.

We may request supporting evidence such as photographs to assess the issue.

We will arrange for a replacement or refund, including any applicable shipping fees, for defective or damaged items.

 

In-Store Purchases:

If you made your purchase in-store, please bring the item along with the original receipt.

Our staff will assist you with the return or exchange process according to the policy mentioned above. Generally, your problem will be solved within 2 business days after we receive the product.

Please note that this returns and refunds policy applies to purchases made directly from Knitting Bird Shop. If you purchased our products from a third-party retailer, please refer to their respective returns policy.

If you have any further questions or require assistance with a return or exchange, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience at Knitting Bird Shop is a delightful one.

Thank you for choosing Knitting Bird Shop. We appreciate your support!

Sincerely,

Knitting Bird Shop Family