Customer Service Commitment:

We are committed to providing excellent customer service to all our valued customers. We strive to ensure your satisfaction and make your shopping experience at our knitting yarn shop enjoyable.


Communication Channels:

We offer various communication channels to assist you:

  1. In-store assistance: Our knowledgeable staff is available during business hours to answer your questions and provide guidance.
  2. Phone support: You can reach our customer support team by phone during business hours.
  3. Email support: You can send your inquiries or concerns via email, and we aim to respond within 12 hours.
  4. Online chat: Our website features a live chat option for real-time assistance during business hours.


Product Information and Recommendations:

We provide accurate and detailed information about our knitting yarn products, including fiber content, weight, gauge, and care instructions. Our staff is trained to offer expert recommendations based on your specific project requirements and preferences.


Returns and Exchanges:

If you are not satisfied with your purchase, we accept returns and exchanges under the following conditions:

The item is unused, in its original condition, and accompanied by the receipt or proof of purchase.

Returns must be made within 21 days from the date of purchase.

Yarns that have been wound, personalized, or discontinued may not be eligible for return or exchange.


Defective or Damaged Items:

In the event that you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.


Order Fulfillment and Shipping:

We strive to process and ship your orders as quickly as possible. In case of any delays or issues, we will notify you promptly and provide updates on the status of your order. We aim to ensure your yarn reaches you in perfect condition, securely packaged for protection.


Privacy and Data Security:

We respect your privacy and handle your personal information securely. Our data protection practices comply with applicable privacy laws and regulations. For more details, please refer to our privacy policy.


Feedback and Complaints:

We value your feedback and encourage you to share your thoughts, suggestions, or concerns. If you have any complaints, please reach out to our customer support team, and we will address them promptly and to the best of our ability.



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