Order Cancellation Policy

At Knitting Bird Shop, we understand that circumstances may change, and you may need to cancel your order. We aim to provide a hassle-free cancellation process. Please review our policy below regarding order cancellations:

 

Cancellation Eligibility:

You may request a cancellation for your order if it has not yet been processed or shipped.

Once your order has been processed or shipped, we are unable to cancel it. However, you may still be eligible for a return or exchange as per our Returns and Refunds Policy.

 

Cancellation Process:

To request a cancellation, please contact our customer service team as soon as possible.

You may reach us by;

    Phone: +90 530 206 82 10

     Email: [email protected]

Please provide the following details: your name, contact information, order number, and a brief explanation of the reason for the cancellation.

Our customer service team will review your request and confirm if the cancellation is possible.

 

Refunds for Cancelled Orders:

If your cancellation request is approved and your order has not been processed or shipped, we will initiate a refund to the original payment method used for the purchase.

Please note that it may take some time for the refund to be processed and reflect in your account, depending on your payment provider's policies.

 

Partial Order Cancellations:

If you wish to cancel only specific items within your order, please specify the items you would like to cancel when contacting our customer service team.

We will review your request and provide further instructions accordingly.

Please note that shipping costs associated with the cancelled items may not be refundable if the rest of the order is shipped.

 

Cancellation of Custom Orders:

Custom orders, such as specially dyed or made-to-order yarn, may have different cancellation policies.

Please inquire with our customer service team regarding the cancellation options and any associated fees or limitations for custom orders.

We strive to process cancellation requests promptly, but please note that during busy periods, processing times may vary.

If you have any further questions or require assistance with an order cancellation, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

Thank you for choosing Knitting Bird Shop. We appreciate your support!

Sincerely,

Knitting Bird Shop Family