Frequently Asked Questions (FAQ) - Knitting Yarn Shop

What are the accepted payment methods?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in-store cash or card payments. We strive to provide secure and convenient options for our customers. Since there is no Paypal platform in Turkey, we carry out our Paypal sales through Etsy. We open a special sale for you on the Etsy platform and the 10% that Etsy deducted from us is added to it.

Do you offer international shipping?

Yes, we offer international shipping to select destinations. Additional shipping fees, customs duties, and taxes may apply depending on your location. Please refer to our Shipping Policy or contact our customer service for more information.

Can I return or exchange yarn if I change my mind?

We understand that sometimes a yarn choice may not meet your expectations. You can refer to our Returns and Refunds Policy for detailed information on our return and exchange process. Please note that certain conditions and time frames may apply.

Can I place a special order for a specific yarn or color?

Yes, we accept special orders for specific yarns or colors that may not be available in our regular inventory. Please contact our customer service or visit our store to discuss your special order requirements.

Do you offer discounts or a loyalty program?

Yes, we provide discounts and run promotional offers throughout the year. We also offer a Membership Program with exclusive benefits and rewards for our customers. Details about discounts, promotions, and our Membership Program can be found on our website or by contacting our customer service.

How can I stay updated on new arrivals and promotions?

You can stay informed about new arrivals, promotions, and events by subscribing to our newsletter through our website. Additionally, you can follow us on social media platforms, such as Facebook and Instagram, for regular updates.

I have a specific knitting project in mind. Can you provide guidance and recommendations?

Absolutely! Our knowledgeable staff is available to assist you with your knitting projects. Whether you need advice on yarn selection, pattern recommendations, or troubleshooting, we're here to help. Feel free to reach out to us in-store or through our customer service channels.

Do you offer a variety of yarn types and brands?

Yes, we offer a wide range of yarn types, including wool, acrylic, cotton, silk, and blends. We carry popular brands as well as independent and hand-dyed yarns. Our inventory is regularly updated to ensure a diverse selection for all knitting projects.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We are dedicated to providing exceptional service and ensuring your knitting journey is enjoyable and successful.

Thank you for choosing Knitting Bird Shop. Happy knitting, happy hobby projects!

Sincerely,

Knitting Bird Shop Family